Gift Card Terms and Conditions

Hooters Gift Cards are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). CashStar and Hooters reserve the right to change these Gift Card terms and conditions ("Ts & Cs") from time to time.

BY PURCHASING A HOOTERS GIFT CARD YOU ARE AGREEING TO THESE TERMS AND CONDITIONS; PLEASE ENSURE THAT YOU HAVE FULLY REVIEWED THIS DOCUMENT AND CONTACT US WITH ANY QUESTIONS. PLEASE NOTE: These Terms and Conditions include an agreement to individually arbitrate any formal disputes related to the Hooters Gift Card.

  1. Purchase and Limitations

    Hooters Gift Cards are available for purchase here.
    • Hooters Gift Cards are redeemable at any Hooters restaurants in the United States and Puerto Rico.
    • No fees of any kind will be imposed on purchasers or recipients of Hooters Gift Cards.
    • Hooters Gift Cards cannot be redeemed for cash, except to the extent required by law.
    • Where prohibited by law, you may not use a Hooters Gift Card to pay for alcoholic beverages.
    • CashStar reserves the right to deactivate or reject any Hooters Gift Card issued or procured, directly or indirectly, in connection with fraudulent actions, unless prohibited by law.
  2. Nonreturnable; Not for Resale

    You may not return or cancel your Hooters Gift Card after it is ordered and delivered. Purchasers who wish to cancel a Hooters Gift Card purchase order prior to its delivery to a recipient should contact Customer Support. Resale of Hooters Gift Cards is strictly prohibited.
  3. Lost or Stolen Hooters Gift Cards

    Hooters Gift Cards will not be replaced if lost or stolen. Hooters Gift Cards have cash value and should be safeguarded accordingly.
  4. Not for Promotional Use

    Use of Hooters' name, logo, trade dress, or trademarks in connection with the purchase or use of a Hooters Gift Card is strictly prohibited. Hooters Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising, or other promotional activities unless you first obtain Hooters' prior written approval.

    Furthermore, using a Hooters Gift Card in any manner that states or implies that any person, entity, product, or service is sponsored by or affiliated with Hooters is prohibited.
  5. Hooters Gift Card Customer Service

    To view your Hooters balance, go to https://giftcards.hooters.com/BalanceInquiry.aspx?id=643 or call (800)242-5353. If you need assistance with any other aspect of your purchase, ownership, or use of your Hooters Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  6. Delivery Information and Requirements for Hooters Gift Card Purchasers

    All orders of Hooters Gift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Hooters Gift Card order may be delayed until it can be corrected.

    If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.

    We are not responsible for Hooters Gift Cards that are undeliverable or not received due to your failure to enter an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her Hooters Gift Card.
  7. Reasons for Failed Delivery of Hooters eGift Cards

    Because Hooters eGift Cards are delivered via email, it is possible delivery will fail for the following reasons:
    • Spam filter blocked email or routed it to a bulk/spam folder
    • Recipient's firewall blocked the email
    • Email inbox is over size limit
    • Invalid email address
    If a spam filter is blocking giftcards@cashstar.com emails from getting to an inbox, the email options will need to be modified so that giftcards@cashstar.com emails are not considered spam.

    If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  8. Personalized Messaging and Uploaded Images for Hooters eGift Cards

    If you wish to add a personal message to a Hooters Gift Card, simply type your message in the Message field on the Hooters Gift Card preview. You may also upload your own image for display on an Hooters eGift Card. There is no additional charge to include your own image.

    Personal messages are limited in length to the space provided on the Hooters Gift Card. There is no additional charge to include a personalized message. Personalized Hooters Gift Cards may not contain:
    1. Material that violates or infringes another’s rights, including but not limited to privacy, publicity or intellectual property rights, or that constitutes copyright infringement;
    2. Any ideas or content that you consider proprietary;
    3. Material that is inappropriate, rude, crude, derogatory, indecent, obscene, hateful, tortious, defamatory, slanderous or libelous (as determined by CashStar or Hooters in their sole discretion);
    4. Material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age (as determined by CashStar or Hooters in their sole discretion); or
    5. Material that is unlawful, or in violation of or contrary to the laws or regulations in any applicable jurisdiction.
    Any personalized Hooters Gift Card that contains any such material may be confiscated by CashStar or Hooters and replaced with a Hooters Gift Card of equal value. If we determine an image infringes upon another party’s intellectual property, we will replace your image with the following image:

    Replacement Image
  9. Limitation of Liability

    NEITHER CASHSTAR NOR HOOTERS, AND/OR THEIR RESPECTIVE PARENT COMPANY, SUBSIDIARIES AND AFFILIATES AND THEIR EMPLOYEES, SHAREHOLDERS AGENTS OR BROKERS ("WE" OR "OUR") MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO HOOTERS GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A HOOTERS GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH HOOTERS GIFT CARD. WE WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY CAUSED BY, INCLUDING BUT NOT LIMITED TO, ANY FAILURE OF PERFORMANCE, ERROR, OMMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OF TRANSMISSION, COMPUTER VIRUS OR LINE FAILURES. WE WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR THE INABILITY TO USE HOOTERS GIFT CARDS, EVEN IF WE ARE NEGLIGENT OR IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, OUR TOTAL LIABILITY FOR ANY LOSS, DAMAGES OR CAUSE OF ACTION (INCLUDING CONTRACT, TORT, STRICT LIABILITY, ETC.) SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR A HOOTERS GIFT CARD.

    CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
  10. Disputes and Agreement to Individual Arbitration

    Except with respect to principles of conflicts of laws, any dispute arising from these Terms and Conditions, or from any use of a Hooters Gift Card, shall be resolved in accordance with the laws of the state of Georgia, in Atlanta, GA.

    Before any formal dispute is commenced, the party with a dispute must first provide notification to the other party of the potential dispute and allow a 30-day period in which the parties will attempt to informally resolve any dispute before any formal dispute can commence.

    Arbitration Provision: If the issue cannot be resolved informally, the parties hereto agree that any formal dispute relating to a Hooters Gift Card will proceed in individual arbitration. This means that neither party will have the right to litigation of their claim in court or have a jury trial on that claim, and further, this means that arbitration shall proceed solely on an individual basis without the right for any claims to be arbitrated on a classwide basis or to be brought in a purported representative capacity on behalf of others. The party filing an arbitration demand can elect to do so through JAMS (www.jamsadr.com) or the American Arbitration Association (“AAA”) (www.adr.org), by following the instructions for initiating an individual arbitration under the rules applicable to consumer arbitrations. Upon written request, CashStar and/or Hooters will consider in good faith making a temporary advance of all or part of a consumer’s share of any arbitration fees. Waivers may also be available from JAMS or AAA.

    This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (“FAA”), and the applicable Code. Nothing in this provision precludes an individual consumer from filing and pursuing an individual claim in small claims court in that consumer’s state or municipality, so long as the claim is pending only in that court.

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